תגובה להודעה: האם מישהו הצליח ליצור קשר עם הסיני?
מעניין שאף אחד עד עכשו לא דיבר על זה אבל בפורום של HK יש הסבר ברור למה שקורה שם
בשבועות האחרונים.
מסתבר שכנראה בגלל משלחת סינית שהגיעה ל הונג קונג אמצעי הבטיחות בנמל התעופה תוגברו
בעקבות כך כל החבילות שהכילו LIPO הוחזרו ל-HK . מאז הם מנסים בכל מיני דרכים להוציא את המשלחים החוצה. כמובן שהחזרת החבילות גרמה לבלגן שלם כולל חבילות שיצוא ללא כתובות או מס' מעקב... תקראו מה שכתוב פה למטה .
2 2weeks ago, Hong Kong airport increased its security on items such as perfume, batteries, organic items and dried foods being posted through customs/quarantine. While we don't have full details on the matter, we can only guess at the reasons and think it may have something to do with a dignitary from the Chinese government visiting Hong Kong at the time. We saw a similar issue when the World Expo was launched, and also during the 2008 Olympics.
Unfortunately this meant that many of our orders which contained Lipoly batteries, were held and sent back to us. This caused quite a delay in dispatching new and reshipping old orders.
A reprisentative at Hong Kong post told us to "wait and just post again a few days later" which we did, only to have the parcels rejected once more (I guess the diginitary was in town for a few more days than expected). This will explain why some customers recieved mutliple notices that their parcel was posted or may have had a different tracking number than the original.
Hobbyking quickly reacted to this, engaging couriers to ship parcels out via various countries. Many parcels that were sent via Singapore did not have a tracking number on them when they left the warehouse because Singapore post was unable to provide us with enough postal forms in time. This is why some parcels show posted, without a tracking number. The postal form was later applied in Singapore and so the tracking number's are only just starting to be recorded.
Because of the backlog, parcels sent on 3/6 are now starting to leave airports and arrive in destination countries.
We have seen a small number of parcels returned to us from Singapore post. This is due to an address issue, and is only a handful of orders which we will reprocess immediately and reship at our own cost.
We are almost finally through the backlog of parcels from the previous 2 weeks, and currently our average warehouse dispatch delay is 44hrs which will be decreasing over the next 5 days and should be back to 24hr dispatch by the 14/6.
We thank you all for your patience in waiting for your orders.
Moving forward;
1) HobbyKing has worked closely with two Aviation Security companies for the last 3 weeks to devise a way of securely shipping Lipoly's at a low cost and without risk of fire or damage to the parcel or surroundings. We will be implimenting this method in the coming weeks. However, in the meantime you're still able to order batteries from our store without issue.
2) Hobbyking is taking a more serious and concerted effort to establish larger warehouses in Europe, USA and Australia. This will help to eliminate bottlenecks or delays and allow us to ship much larger models at an economical price.
וזה הקישור :http://hobbycity.com/UNITEDHOBBIES/f...s.asp?TID=9851
נערך לאחרונה על ידי motiganot; 17-06-2010 בשעה 12:21:05.
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