משלוח ליפו שלא הגיע מדצבר והסיני מתחכם
ערב טוב ...
הזמנתי ליפו ב 29 לדצמבר, אני עדיין לא קיבלתי
שלחתי הודעות למרכז שירות של הסיני, לא ענה במשך חודש +
חיכיתי מספר ימים ופתחתי דיספיוט , הסיני לא ענה לפיפאל,ולא לי רק אחרי מס' שבועות שפתחתי CLAIM הוא ענה ועידכן את פיפאל במספר מעקב
עכשיו אחרי חודש הסיני נזכר לענות :
שהם מחכים לתשובה מהחברת שליחויות ויעדכנו אותי כשתהיה תשובה ,והוסיפו , כל עוד יש נגדם CLAIM בפיפאל הם לא יוכלו לעזור לי והם ממליצים לסגור את ה CLAIM
הנה ההודעה המקורית :
Good day! I've verified that an open investigation was requested for you last February 18, 2014. However, we have are still waiting for an update regarding this and we are currently coordinating with International Registered Mail Service Lipo to track your parcel. Rest assured that we will keep you posted for any information and will definitely contact you again.
However, we will not be able to provide further assistance if the Paypal dispute is still open. I will highly recommend that you need to close the dispute first. Once the dispute is close that is the only time that we can take another action regarding your concern. We already have the verification regarding your claim and we are only waiting for you to close the dispute as this is the only thing that is hindering us to provide you further assistance and solving this issue.
Investigation process.
Once an investigation is requested. We will have to wait for our logistics officer to open it with the courier to get a feedback about the status of your parcel. Please be informed that the investigation will take 4-6 weeks to complete the process. And if the process didn't provide any result from the date it was opened we will process the refund.
The refund process.
Refund via Paypal, please be informed that it will take 7 business days to complete the process and reflect in your account. And refund via Bonus Points, please take note that the store credit/bonus points can't cover the shipping cost on the checkout. 1 store credit/bonus points is equivalent to $1. And check your bonus points adjustments within 48 hours.
If you need further assistance, you may contact us through our 24-Hour Customer Support Center at www.hobbyking.com. Just click on the link at the top right part of the homepage to speak with one of our Live Online Chat representatives.
Regards,
מה דעתכם? מה אפשר לעשות בנושא
ציטוט ההודעה בתגובה
תגובה: משלוח ליפו שלא הגיע מדצבר והסיני מתחכם
נכתב במקור על ידי Alonjp
