התפתחויות:

לפני המשלוח ביקשתי מנציגה בשם CHERYL לא לשלוח בשום אופן בEMS

אז מה שיצא שכן שלחו לי ב EMS, עכשיו תראו מה ענו לי ותשפטו לבד,
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Dear Customer,

Thank you for your email.
Please note that the order will be shipped via Air parcel .
If you have any further questions, please do not hesitate to contact us.
Best Regards,
Cheva
HobbyKing Customer Support Team

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Dear Cheryl

Its good to ship with different countries post services but no ems,

But I asked from you 3-4 times : do not ship it express ems, and you promised me is will be parcel, you need to withstand your promise,
The reason is every ems package will be inspected by customs, and even if there is no customs charges (value less than 50 $) I need to pay for the handling fees.

Regular parcel is not stop by customs and there Is no fees,

Please hk do not ship to Israel by ems, there is many Israeli customers complaining that hk sent ems even they ASK only parcel

If the customs will want fees for handling I like it to return to you, and hk will ship it again by parcel like I ask from you and you promised me (hk will pay the shipping).

Thank you

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Please be aware that the Hong Kong/China Airports have placed an increased focus on parcel security. So we shipped out a lot of orders via alternative express methods and via different countries. And now we are gradually back to post parcels via Hong Kong post. Please kindly notice we have no control of customs. But if you are willing to ship the next orders via Hong Kong post, please kindly inform us the order ID and we will submit a request to ship it as per your request. Please also be aware that the parcel may be stopped at the air port. Thank you for your understanding.

If you have any further questions, please do not hesitate to contact us.

Best Regards,
Cheryl

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והתשובה שלי:

Ok
I will explain again

I do not care it its Singapore or hongkong or swiss, just no ems, only by air parcel

And that what I ask from you,

Just no ems, and you said it will be no ems,

Why you sent it ems?
You promised me it will be no ems.

If you like upgrade it to ems , you must alert me so I cancel it before shipping and split it to 2-3 orders.

You need to kip your promise even if you made an error, who made the error need to pay for it and its not me , I asked for air parcel.

This will post at Israel rc community so customers be aware of this hk business method (do different from what the customer askes)

Thank you

עכשיו תעזרו לי תשלחו להם הרבה הרבה מיילים ככה שהם יבינו לא לשלוח ב EMS